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Need Help Ordering?



Need Help Ordering?

STOP!

Please read this before going any further. You'll save both of us a lot of time and headaches.

There are two types of items available on this website:

1.) In-stock

2.) Pre-orders

In stock items ship out on the next business day, but most items are pre-orders, meaning that they are not currently available. Since most of the items listed are limited edition and tend to sell out before they're even released, placing a PRE-ORDER reserves an item for you and we'll ship it out once it's released - the expected release date is listed under the ADD TO CART button.

BUT...release dates are sometimes meaningless.

Manufacturers give us an ETA on when an item will be released and we publish that here. Frequently, those dates get pushed back due to delays in production, manufacturing and shipping.  For example, in the fall of 2014, the workers at the shipping ports in California went on strike resulting in this:

california port strike

All of those containers were filled with items waiting to be unloaded. The strike lasted from October 2014 until February 2015 resulting in a lot of unhappy people.

DELAYS HAPPEN ALL THE TIME!

We don't like it any more than you do, but please don't blame us. It's almost never the retailer's fault.

PAYMENT

All orders will be AUTHORIZED for the amount in your shopping cart when you submit your order.

  • An authorization is a temporary hold placed on your card to verify your payment details
  • Authorizations are usually removed from your card within 3 days, but can last up to 30 days - It all depends on the issueing bank
  • This is not a charge

You will be charged a $1 deposit to guarantee your pre-order (it’s really more complicated than this and has to do with PCI compliance and new banking regulations - fun stuff!).

PayPal

PayPal requires instant payment during checkout. That's their thing, not ours. So if you use PayPal YOU WILL BE CHARGED WHEN YOU PLACE YOUR ORDER. Please do not use PayPal if you're selecting an item with a payment plan.

PRODUCT QUANTITY POLICY

Since most of this stuff is limited, we only let you buy one of each. Yeah, we know that some of you buy one to sell and one to keep, but we want as many of our customers as possible to get one. 

Click here to read our Privacy Policy.