- Returns & Cancellations
Returns & Cancellations
We want to be sure you're happy with your item(s) so you have 30 days from the time that your order shows up at your door to contact us about an exchange. If there's a problem, email us at firstname.lastname@example.org. In your email, describe the problem and send us some pictures of the issue(s) - we'll work on your behalf with our suppliers to get you a replacement.
We know it sucks, but damage to the shipper box or packaging does not a damaged item make. That's why the packaging is there - it protects the item from breaking :) We cannot replace damaged shipper boxes or packaging.
Please be patient with damages and exchanges. It can be a slow process and repeatedly calling and emailing for updates will make Amanda cry.
If you just changed your mind about an item, contact us within that 30 day window and request a return. The item has to be retuned to us in the same condition that you received it:
- Still factory sealed
- Packed securely
- Insured for the purchase price
If a returned item arrives with excessive damage due to improper packing or is missing parts, a damaged product fee will be charged.
If an item has been opened, it cannot be returned.
You MUST contact us at email@example.com before shipping an item back. Unexpected arrivals make Alex twitchy and we try to prevent that at all costs - it gets messy.
Any item returned to us as "return to sender" or "refused" will be subject to a 30% restocking fee to cover our costs and therapy bills.
Finally, you will receive a refund of the purchase price on a return. Shipping costs are on you. If we can't issue a refund back to your original credit card we can issue a PayPal refund or mail a paper check.
You can cancel an order without penalty up to 30 days after the date of your order ($1 deposits are non-refundable).
After 30 days, all cancelled orders will be charged a 20% cancellation fee (once again, $1 deposits are non-refundable).
Why? Because we can't cancel our orders with suppliers. Once we commit to an order, it's locked in. So once you commit to an order, you've entered into a contract with us. We agree to supply the item(s) and you agree to pay for it. Pretty simple, right?
Here are some good rules of thumb when it comes to ordering:
Only order stuff that you really want and will never cancel
Only order it if you can pay for it. Don't count on winning that big poker game in 6 months and using your winnings to pay for your order
Don't order something to flip on eBay
Don't get frustrated when an item is late and cancel it. If you wanted it on the day that you placed your order, you should still want it 18 months later when it finally gets released (I'm looking at you Gentle Giant).
The 3 Rules of Cancellations
Cancellation fees cannot be applied to new or open orders
If you redeem Reward Points on an order that you later cancel, you will lose those points
- Frequent cancellations may result in the cancellation of all of your open orders and being banned from Alter Ego Comics.