Frequently Asked Questions
When am I charged for a pre-order?
If you use a credit card on our website for a pre-order, your card will be authorized for the full amount of the order. This is a temporary hold that will drop off when we charge the non-refundable deposit.
You will be charged a 10% Non Refundable Deposit on all pre-orders within two business days of placing your order.
When your pre-order is on it's way to us, we will email you a Quickbooks invoice. that you can pay using any credit card.
If you use PAYPAL on our website, you will be charged for the full amount of the order within one business day. Many of our customers like this option because they know the order is paid for.
Do you charge sales tax?
If you live in the state of Ohio, we are required by law to charge Ohio sales tax.
Starting on January 1, 2025, the Shop channel will automatically collect, remit, and file taxes for all orders shipping to or within the United States. The Shop channel collects taxes on orders in all states (including the District of Columbia) that administer statewide sales tax, as well as Alaska local sales tax. Orders placed using Shop Pay directly from Alter Ego Comics are excluded from these tax calculations. This only applies to orders placed on Shop app.
Can I order more than one item at a time?
We ask that you place one order per item. This allows you to earn reward points faster and displays an accurate shipping amount.
Also, most of the items that we sell are limited editions and we are limited on how many we can bring in. Therefore, there is a one item per customer limit on pre-orders